Refund policy
RETURN, REPLACEMENT & REFUND POLICY
Final Sale
Due to the personal-use and cosmetic nature of our products, all sales are final unless a product is confirmed to have a manufacturing defect, an incorrect product was supplied by ADOREYES, or otherwise required by applicable law.
We do not accept returns or exchanges based on change of mind, personal preference, or dissatisfaction with individual product results.
Product Results
ADOREYES products are cosmetic products, and individual results may vary depending on factors including individual characteristics, product use, consistency of application, and other external factors.
Individual results are not guaranteed. A customer not achieving their desired or expected result does not, by itself, indicate that a product is defective and is not grounds for a refund, return, or replacement.
Manufacturing Defects
If you believe that you have received a product with a manufacturing defect, please contact us at customerservice@adoreyes.com within 30 days of delivery.
Please include:
- your order number or proof of purchase;
- the product name;
- the lot/batch number, where available;
- a description of the issue; and
- photographs or video reasonably showing the reported defect, where applicable.
Please retain the product, packaging, and remaining contents while your claim is being reviewed. Do not dispose of or return the product unless instructed by ADOREYES.
ADOREYES reserves the right to request additional information or require the product to be returned for inspection before determining whether a manufacturing defect is present.
Approved Defective Product Claims
If a product is determined by ADOREYES to have a manufacturing defect, our standard remedy is replacement of the affected product with the same product at no additional charge.
If the same product is unavailable, ADOREYES may provide an appropriate alternative remedy, subject to applicable law.
This policy does not cover problems resulting from improper use, storage, handling, modification, accidental damage, failure to follow product directions, use after the recommended period after opening, or other circumstances unrelated to a manufacturing defect.
Products Purchased From an Authorized Retailer or Distributor
If your ADOREYES product was purchased from an authorized retailer, clinic, distributor, or other third-party seller, please contact the original place of purchase regarding your claim.
Proof of purchase may be required.
Products purchased through unauthorized sellers or marketplaces are not eligible for replacement under this policy, except where required by applicable law.
Unauthorized Returns
Please do not return any product without first contacting ADOREYES and receiving return instructions.
Products sent to us without prior authorization may not be accepted or processed.
If ADOREYES requires an approved defective product to be returned for inspection, we will provide applicable return instructions.
Order Errors
If you receive an incorrect product or believe there is an error with your shipment, please contact customerservice@adoreyes.com as soon as possible with your order number and details of the issue so that we can review it.
Orders Cancelled by ADOREYES
ADOREYES reserves the right to refuse or cancel an order in accordance with our Terms of Service.
If ADOREYES cancels a paid order before fulfillment, the amount paid for the cancelled order will be refunded to the original method of payment.
Refund Processing
Where a refund is approved or required, it will be issued to the original method of payment or via e-transfer. Processing times after a refund is issued are determined by the applicable financial institution or payment provider.
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.
For questions regarding a product or claim, please contact: